Privacy Policy
Your privacy matters to us. Here's how we protect and manage your personal information when you use jadoivaenelo's financial planning education services.
Last Updated: March 15, 2025
Information We Collect
When you engage with our financial planning education services, we collect information that helps us provide better learning experiences and communicate effectively with prospective students.
Personal Information:
- Name, email address, and phone number when you inquire about courses
- Educational background and learning objectives you share with us
- Payment information for course enrollment (processed through secure third-party systems)
- Communication preferences and feedback about our programs
Technical Information:
- Website usage data including pages visited and time spent on content
- Device information and browser type for compatibility purposes
- IP address and general location data (city/state level only)
- Cookie data for website functionality and user experience improvements
Australian Privacy Act Compliance
We collect and handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988. You have the right to know why we're collecting your information and how it will be used.
How We Use Your Information
Your information helps us deliver relevant educational content and maintain communication about financial planning learning opportunities. We don't sell your data to third parties or use it for unrelated marketing purposes.
- Responding to inquiries about our financial planning education programs
- Sending course information, schedules, and enrollment details
- Personalizing educational content recommendations based on your interests
- Processing course registrations and managing student accounts
- Improving our website functionality and educational resources
- Complying with Australian financial education regulatory requirements
- Sending periodic updates about new courses and learning opportunities (with your consent)
We only contact you about topics directly related to financial planning education. If you've requested information about specific courses, we'll follow up appropriately. You can unsubscribe from educational updates at any time.
Third-Party Services: We work with trusted Australian education and payment processing partners. These companies process your information only as needed to deliver services you've requested, and they're bound by strict confidentiality agreements.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We're committed to making these rights accessible and straightforward to exercise.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.
Correct Information
Ask us to update or correct any inaccurate information in our records. This includes contact details, educational background, or preferences.
Delete Your Data
Request deletion of your personal information, subject to any legal requirements to retain certain records for education compliance purposes.
Restrict Processing
Limit how we use your information while maintaining essential services. You can pause non-essential communications while keeping course-related updates.
To exercise any of these rights, contact us using the information provided below. We'll verify your identity and process your request promptly. If you're unsatisfied with our response, you can lodge a complaint with the Australian Privacy Commissioner.
Data Security and Protection
We take data security seriously, especially when handling information related to financial education. Our security measures are designed to protect against unauthorized access, alteration, or disclosure of your personal information.
Technical Security:
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Secure hosting with Australian-based data centers meeting industry standards
- Access controls limiting who can view your personal information
- Regular backups with encrypted storage
Operational Security:
- Staff training on privacy protection and data handling procedures
- Confidentiality agreements with all team members and contractors
- Incident response procedures for any potential security issues
- Regular review of data access logs and unusual activity monitoring
Data Retention: We retain your personal information only as long as necessary to provide educational services or as required by Australian law. Course inquiry information is typically kept for two years, while enrolled student records may be retained longer for qualification verification purposes.
If you stop engaging with our services, we'll delete non-essential personal information within 12 months unless you specifically request earlier deletion or we have legal obligations to retain certain records.
Cookies and Website Data
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our educational resources. Most of these are essential for basic website operation, while others help us improve the user experience.
Essential Cookies: These keep the website functioning properly, remember your preferences during your visit, and maintain security. You can't disable these without affecting website functionality.
Analytics Cookies: We use these to understand which educational content is most valuable to visitors and how people navigate our site. This data is aggregated and doesn't identify individual users.
Communication Cookies: If you start a course inquiry, we may use cookies to remember your progress through application forms so you don't lose information if you need to return later.
You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website features. We don't use cookies for advertising or tracking across other websites.
Changes to This Privacy Policy
We review and update this privacy policy periodically to reflect changes in our educational programs, legal requirements, or data handling practices. When we make significant changes, we'll notify current students and recent inquirers via email.
Minor updates, such as clarifying existing practices or updating contact information, may be made without individual notification. We encourage you to review this policy periodically, especially if you're considering enrolling in our programs.
The "Last Updated" date at the top of this page shows when the most recent changes were made. If you have questions about any changes or how they affect your personal information, please contact us directly.
Privacy Questions and Contact
If you have questions about this privacy policy, want to exercise your privacy rights, or need to discuss how we handle your personal information, we're here to help.
For privacy-related complaints or concerns that we can't resolve directly, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.